Artwork Assistant
Online platform for streamlining artwork approval process
Services
Web Development
Industry
e-commerce
An online store for personalized gifts, shipping over 100,000 orders annually across Australia, Asia-Pacific, and the US, with products for every occasion — from birthdays and kids to corporates and pets.
Mint is a Sydney based boutique web design agency with over ten years experience working specifically with small businesses.
As order volumes grew, the client needed to streamline their artwork approval process. Their graphic designers required a platform to upload proposed artwork and notify customers for review, while customers needed a simple way to view, approve, or request changes to the designs.
What we did
In collaboration with Mint, we developed a responsive web application to facilitate the artwork approval workflow.
Dashboard
The interactive dashboard enables users to search, sort, and filter current orders, streamlining the process of identifying artworks requiring amendments.
Messages
When artwork is uploaded, customers receive email and SMS notifications with a secure review link. To avoid disturbing users in different time zones, SMS messages are only sent between 9 AM and 5 PM local time. Outside these hours, they're automatically scheduled for the next morning.
Review artwork
Designers can directly communicate with customers through the platform, allowing them to request changes or clarifications. Customers can view the artwork, approve it, or request changes. The system tracks all interactions, ensuring a clear record of the approval process.
Project Outcomes
Faster Approvals
Significantly reduced artwork approval time.
Improved Efficiency
Designers can now handle more artwork requests with the same team size.
Customer Satisfaction
Increased customer satisfaction for the artwork approval process.